A critical incident is a situation that challenges our beliefs of how the world should be, such as right vs. wrong; fair vs. unfair; safe vs. unsafe. These might include things like unexpected death, violence, anger, or property destruction. Ascension EAP staff are all Master’s level counselors trained in Trauma Response Services. We provide professional, organized services that are responsive and individualized to meet your needs. Past trauma response models have required certain protocols during “debrief” meetings, but modern trauma response services are not so scripted. In some instances, it may be best to have a counselor come on-site to debrief about the situation with employees, but sometimes it might be better to offer resources, education, and access to on-going support. In every case your EAP counselor will assess the situation to help you determine what response will be most helpful to your organization.